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SYNVISC ConnectionSM Reimbursement Support

SYNVISC ConnectionOur goal is to ensure that patients have hassle-free access to Synvisc-One® and SYNVISC® (hylan G-F 20). That’s why we created SYNVISC Connection; a comprehensive reimbursement support program designed to help you simplify the reimbursement process.

Reimbursement Specialists are available Monday– Friday 9am-8pm est and can be accessed via email, phone, fax and the web.

To contact a Reimbursement Specialist please Call: 1-800-982-8292 or Fax: 1-888-847-1797 (new number).

SYNVISC Connection offers the following services:

Insurance Verification (IV)

Specialty Pharmacy Provider (SPP) Triage

  • Verifies that patients’ plan allows the use of SPP and which in-network specialty pharmacies are available
  • Transfers completed Patient Access form for Synvisc-One or SYNVISC to the SPP for fulfillment
  • Provides necessary SPP forms in the event the SPP requires use of a specific form
  • To complete the SPP Triage request please download the Patient Access form or the NEW SYNVISC Connection Application.

Provider Portal (eServices) -- Currently Unavailable; under construction

  • Provides online access to SYNVISC Connection
  • Electronically submit IV and Prior Authorization requests
  • Manage patients, providers, and multiple office locations through one user profile
  • Generates custom activity reports

Prior Authorization (PA) Assistance

  • Verifies payer PA requirements and assists in obtaining authorization for Synvisc-One and SYNVISC
  • Provides office with any required insurer-specific forms and helps to ensure the PA is submitted and reviewed by the payer

Claims Management and Appeals Assistance (Clean Claims)

  • Confirms accurate coding of medical claim prior to submission
  • Follows up with payer to verify claim is processed and paid
  • Disputes payer decision to deny or underpay claim and works with insurer to resolve coding issues
  • Printable Resource: Clean Claims Services

Additional Printable Resources
  • 2010 Coding Changes
  • New unique code for SYNVISC® and Synvisc-One® for 2010.
    Learn More
  • Questions?

  • Make the SYNVISC Connection.
    Call: 1-800-982-8292
    Fax: 1-800-508-8083