Our goal is to ensure that patients have hassle-free access to Synvisc-One^® and SYNVISC^® (hylan G-F 20). That’s why we created SYNVISC Connection; a comprehensive reimbursement support program designed to help you simplify the reimbursement process.

Reimbursement Specialists are available Monday– Friday 9am-8pm est and can be accessed via email, phone, fax and the web.

To contact a Reimbursement Specialist please Call: 1-800-982-8292 or Fax: 1-800-508-8083.

SYNVISC Connection offers the following services:

Insurance Verification (IV)

• Verifies patients’ specific coverage for Synvisc-One or SYNVISC, including specialty pharmacy options and Prior Authorization (PA) requirements
• To complete the IV request please download the Patient Access form.
• Printable Resources: Insurance Verification Services, Insurance Verification Sample Form

Specialty Pharmacy Provider (SPP) Triage

• Verifies that patients’ plan allows the use of SPP and which in-network specialty pharmacies are available
• Transfers completed Patient Access form for Synvisc-One or SYNVISC to the SPP for fulfillment
• Provides necessary SPP forms in the event the SPP requires use of a specific form
• To complete the SPP Triage request please download the Patient Access form.
• Printable Resource: Specialty Pharmacy Provider Flowchart

eServices

• Provides online access to SYNVISC Connection
• Electronically submit IV and Prior Authorization requests
• Manage patients, providers, and multiple office locations through one user profile
• Generates custom activity reports
• Register at www.synvisceservices.com
• Printable Resource: eServices

Prior Authorization (PA) Assistance

• Verifies payer PA requirements and assists in obtaining authorization for Synvisc-One and SYNVISC
• Provides office with any required insurer-specific forms and helps to ensure the PA is submitted and reviewed by the payer
• Printable Resources: Prior Authorization, Prior Authorization Sample Results Form

Clean Claims Program

• Confirms accurate coding of medical claim prior to submission
• Follows up with payer to verify claim is processed and paid
• Disputes payer decision to deny or underpay claim and works with insurer to resolve coding issues
• Download the Clean Claims Form
• Printable Resource: Clean Claims Services

Additional Printable Resources

• SYNVISC Connection Overview Flash Card
• Quick Reference Guide
• Commercial Buy and Bill
• Medicare Guide
• Average Sales Price